Shipping and returns
Free shipping at all times
We offer free shipping on all orders at all times! To avoid unpleasant surprises, we confirm that the price you see will be the price you have to pay, plus applicable taxes.
We ship almost everywhere in Canada and in the United States. Some exclusions apply, such as the Northwest Territories, Yukon, Nunavut, Hawaii, Puerto Rico and Alaska.
You may not be at home during delivery. This will be at the discretion of the carrier if the person leaves the package on your doorstep or returns it to the nearest Fedex center. In this case, he will leave you a note telling you where to collect your order.
We take the quality of our packaging very seriously and ensure adequate testing and certifications are done so that your products are delivered in good condition. If inadvertently a misfortune occurs during transportation and you have damaged parts, contact us at our customer service and we will be pleased to help you by phone 1-877-629-9022 or by email firstname.lastname@example.org.
* Important to note: it can happen that the boxes are big and heavy too. We suggest you check the weight of the product to make sure you are able to carry it. It may be a good idea to contact a friend to help you move the box(es). The weight of the item(s) is available on the product page in the "dimensions" section.
An order is normally dispatched within 24 hours of receiving the order. Please allow two to seven business days for delivery. Once your order has been shipped, a tracking number will be emailed to you. You will be able to follow your order via the carrier's website with your tracking number.
If your order contains more than one product, you may not receive your entire order the same day or it may be delivered in more than one box. To know in advance the number of boxes that will be sent to you, there will be as many boxes as tracking numbers. You will receive these tracking numbers when confirming your order by email.
It is impossible for us to cancel an order if it has already shipped, since it must probably already be on the way! For immediate assistance, please contact 1-888-629-9022.
We put every effort into the quality and design of our products to please our customers. You may change your mind or be dissatisfied with your purchase. At that point, you have 30 days after receiving your order to return it. However, the product must be in its original packaging and in the same condition in which you received it. We may ask photo evidence to verify the condition of the product before approving the return.
All returns, once approved by our customer service team, will be shipped at the buyer’s expense and returned to our warehouse located at 3175 Des Entreprises, Terrebonne, QC, J6X 4J9.
Only regular priced items may be refunded, unfortunately sale items are a final sale and therefore non-refundable.