Nexera is committed to respecting the privacy of its customers, employees and users by taking the appropriate measures to protect personal information within the limits of our abilities.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
Email marketing through newsletter (if applicable): with your permission, we may send you emails about our store, new products, promotional offers and other updates.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:Communicate with you;Screen our orders for potential risk or fraud; andWhen in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
How can I remove my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your Personal information or disclosing it, you can notify us by email to firstname.lastname@example.org or by mail at: Nexera Distribution 825 rue Lippmann, Laval, Qc, H7S 1G3.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or if you violate our Terms & Conditions of use.
Our shop is hosted by DVORE. They provide us with the online e-commerce platform that allows us to sell you our products and services. Your data is stored in the data storage system and databases of DVORE, and in the general application of DVORE. Your data is stored on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then DVORE will store your credit card information. Order information is retained for as long as necessary to finalize your order. Once your order is finalized, the details of the transaction are deleted.
Services provided by third parties
In general, the third party providers we use will only collect, use and disclose your Personal information to the extent necessary to perform the services they provide to us. However, some third party service providers, such as Moneris payment gateways and other payment transaction processors have their own Privacy policies regarding the information we are required to provide to them for your purchase transactions.
For these providers, we recommend that you read their Privacy policies carefully so that you understand how they will treat your Personal information. If should be remembered that some providers may be located or have facilities located in a different jurisdiction than you or ours. So if you decide to pursue a transaction that requires the services of a third party provider, your information could then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
You may have to leave our website by clicking on some links on our site. We don’t assume any responsibility for the privacy practices of these other sites and recommend that you read their Privacy policies carefully.
To protect your Personal information, we take reasonable precautions and follow the industry’s best practices to ensure that they are not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and kept with AES-256 type encryption. Although no method of Internet transmission or electronic storage is 100% secure, we follow requirements and implement additional standards recognized by the industry.
We use multiple technologies to collect and store information, including cookies, tracking pixels, locally stored items (such as storage on web browsers or application data caches), databases and the server log files.
By using this site, you declare you have the age of majority in your state or province of residence, and that you have given your consent to allow any dependent minor you are responsible for to use this Site.
If our store is being acquired by or through a merger with another company, your information could be transferred to the new owners so that we can continue to sell our products to you.
Questions & contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below: Nexera Distribution 825 rue Lippmann, Laval, Qc, H7S 1G3.